Refund policy

Rovento returns and refunds policy

Change-of-mind returns

Contact us within 30 days of delivery to request a change-of-mind return. Items must be unused. Customers are responsible for return postage for change-of-mind returns.

How to request a return

Email shoprovento@gmail.com with your order number and the reason for your return. Please contact us before sending an item back so we can provide return instructions and the correct return address.

Refunds

We will review your returned item and let you know whether your change-of-mind return meets the conditions above. Approved refunds will be issued to your original payment method. Your payment provider may take additional time to process the refund.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or incorrect, email shoprovento@gmail.com with your order number and details of the issue so we can assist. The unused-item requirement, 30-day change-of-mind window and customer-paid change-of-mind return postage do not limit your rights under Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.